The Follow-up tag is a simple way to show the team that a review needs more work, even if it has already been answered.
How to add the tag
- Open Reviews in the dashboard.
- Open the menu with the three dots next to the review.
- Choose Add the Follow-up tag.
The review gets a dark tag with Follow-up in the list.
Remove the tag
When the matter is finished, open the menu again and choose Remove the Follow-up tag.
Use it together with
- Assign to a colleague, so it's clear who's following up.
- An internal note that says what's missing.
- The All tab, if the review has been answered and therefore isn't under Unanswered.
Good to know
- The tag is shared by the whole team and only visible to you, never to the customer.
- It doesn't change the review and doesn't affect the SaysScore.
- There's no filter on the tag yet. Use the search at the top of the dashboard, Search reviews, if you're looking for a particular review.
If it doesn't work
If the item is grey, your role doesn't have permission for it. It requires Owner, Admin or Can reply.
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