On this page
TrustSays sends invoices through Stripe, our payment provider. You download them yourselves in the dashboard.
Download an invoice
- Go to Settings, Subscription and billing in the dashboard.
- Under Invoices choose Download PDF.
- The Stripe payment page opens with all your invoices.
- Choose the invoice and download it as a PDF.
The Next invoice field shows when you'll next be charged. If it says None, the subscription has been cancelled, or you're on Free.
What the invoice shows
- Your company name and address. The address must be filled in when you buy.
- Your company registration (CVR) number or VAT number, if you entered it when you bought.
- The plan, the period and the VAT.
Who can download invoices
Only the owner of the company on TrustSays. If the bookkeeper needs the invoices, the owner can download them and pass them on.
Partner
Partner can be invoiced by agreement. Ask your contact person.
If it doesn't work
- No invoices on Free: There are no invoices until you've bought a plan.
- If something on an invoice needs correcting, e.g. the address or CVR number, contact us and we'll help.
- If an invoice is missing, first check that you're logged in to the right company in the dashboard.