When a paid plan expires, you're back on Free. Nothing is deleted.
What you keep
- Your profile and SaysScore.
- All reviews and your replies.
- The ability to reply to new reviews and report reviews.
- The team and your settings.
What changes
- Invitations: You can send up to 50 a month, and automatic invitations from the webshop stop. Orders you report via the API or webshop are still stored, but no invitation is sent.
- Reminders after 7 days stop.
- Widgets: Widgets that require Start switch to the star bar. The TrustSays logo is shown in the widget again.
- Analytics: Is locked again if you had Growth or Partner.
- Reply templates: Free has up to 3.
The label on the profile
Once the plan has expired, your profile shows Free profile instead of Paying customer. See The Paying customer label.
Come back
You can buy a plan again at any time under Change plan. See Buy a plan.
Cancelling doesn't affect your SaysScore. It's calculated in the same way for everyone, whether or not you pay.
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